I have been a long-time customer and evangelist for SlimDevices/Logitech -- I've bought at least 8 SlimDevices products and currently use a Transporter as my main listening device.
Today I "upgraded" to SqueezeCenter 7.2 after having used successfully used various SlimServer 6.5 versions. And, like many, many Transporter users on these boards, my Transporter promptly died -- freezing up when it tried to play any song. And thus, I began my hunt for problems. I spent several hours tracking things -- not thinking that SlimDevices would have released a firmware upgrade that kills their high-end product. It was very frustrating -- I found a link suggesting I force a xilinx reprogramming step. That did nothing. Finally, I found a post suggesting a factory reset. It didn't tell how to do it that. Here is how. With your first hand, hold your Transporter. With your second hand, plug in the Transporter. With your third hand (apparently, this reprogramming system was not designed for mere two-handed humans to actually use) hold down the ADD button on the remote. That fixed the problem. But I was angry. I paid $2000 for SlimDevice/Logitech's top-of-the-line product, and I just had to waste three hours of my life because SlimDevices/Logitech didn't bother to warn me that the firmware upgrade would kill my system. Now if my situation were unique, perhaps I could more easily forgive SlimDevices/Logitech. But I see that many Transporter owners have similar problems. I don't see why SlimDevices/Logitech isn't warning owners. It shouldn't be the case that one needs to hunt down in the forum just to perform an upgrade operation. I am sure that in their own good time, SlimDevices/Logitech will fix the bug -- but given that forum posts suggest it has been present for several months, perhaps that fix will come sometime in 2009 or 2010. In the meanwhile, SlimDevices/Logitech should warn Transporter users -- on the download page -- about this problem. There is no reason for a company to treat its most avid users with particular scorn. I hope that SlimDevices/Logitech takes this advice to heart, because I would like to evangelize for the company's products in the future as well. Doug Tygar Professor of Computer Science UC Berkeley -- tygar ------------------------------------------------------------------------ tygar's Profile: http://forums.slimdevices.com/member.php?userid=29 View this thread: http://forums.slimdevices.com/showthread.php?t=52514 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
