tygar;339512 Wrote: > I have been a long-time customer and evangelist for SlimDevices/Logitech > -- I've bought at least 8 SlimDevices products and currently use a > Transporter as my main listening device. > > Today I "upgraded" to SqueezeCenter 7.2 after having used successfully > used various SlimServer 6.5 versions. And, like many, many Transporter > users on these boards, my Transporter promptly died -- freezing up when > it tried to play any song. > > And thus, I began my hunt for problems. I spent several hours tracking > things -- not thinking that SlimDevices would have released a firmware > upgrade that kills their high-end product. > > It was very frustrating -- I found a link suggesting I force a xilinx > reprogramming step. That did nothing. > > Finally, I found a post suggesting a factory reset. It didn't tell how > to do it that. Here is how. With your first hand, hold your > Transporter. With your second hand, plug in the Transporter. With > your third hand (apparently, this reprogramming system was not designed > for mere two-handed humans to actually use) hold down the ADD button on > the remote. > > That fixed the problem. But I was angry. I paid $2000 for > SlimDevice/Logitech's top-of-the-line product, and I just had to waste > three hours of my life because SlimDevices/Logitech didn't bother to > warn me that the firmware upgrade would kill my system. > > Now if my situation were unique, perhaps I could more easily forgive > SlimDevices/Logitech. But I see that many Transporter owners have > similar problems. I don't see why SlimDevices/Logitech isn't warning > owners. It shouldn't be the case that one needs to hunt down in the > forum just to perform an upgrade operation. > > I am sure that in their own good time, SlimDevices/Logitech will fix > the bug -- but given that forum posts suggest it has been present for > several months, perhaps that fix will come sometime in 2009 or 2010. > In the meanwhile, SlimDevices/Logitech should warn Transporter users -- > on the download page -- about this problem. There is no reason for a > company to treat its most avid users with particular scorn. > > I hope that SlimDevices/Logitech takes this advice to heart, because I > would like to evangelize for the company's products in the future as > well. > > Doug Tygar > Professor of Computer Science > UC Berkeley
I understand your frustration. It is an audiophile component and it should work. And as you have pointed out, it has served you well. Now that it has had a firmware upgrade it will serve you better. Slim Devices didn't release a FW upgrades that "kills" its product because as you have said your TP is working. But with any firmware upgrade of any product, there is the chance that something will hang or go wrong. Sometimes it is even required that one does a reset after certain upgrades (most units do this automatically, but some don't and some hang). Don't tell me that you have never had to restart a PC after an update, upgrade, or program removal. First question, just how was Slim Devices going to warn or contact ALL Transporter owners prior to upgrade? And since a simple factory reset is all that is needed to fix the few TPs that "hang" during the firmware upgrade, what is the big deal? Professor did you need a flowchart? The second paragraph of the TP troubleshooting guide tells you how to do a factory reset. Why did that take 3 hours? A simple call or Email to Tech Support would have had it solved in much less time. A quick search of the Forums would have had you listening to music before Tech Support even picked up your call. It appears that you only came to this resource to complain after the fact. One of the beautiful things about the Transporter is the fact that it can be improved without having to send it back to the factory or take it to a dealer because it can have its firmware upgraded online. One example is 88.2 KHz files can now be played because of a simple download. Relax, listen to some music, and search the Forums Before doing future SC or Firmware upgrades. -- iPhone *iPhone* 'Last.FM' (http://www.last.fm/user/mephone) Media Room: Transporter, VTL TL-6.5 Signature Pre-Amp, Ayre MX-R Mono's, Vandersteen Quatro, VeraStarr 6.4SE 6-channel Amp, VCC-5 Reference Center, four VSM-1 Signatures, Runco RS 900 CineWide AutoScope 2.35:1 Living Room: Duet, ADCOM GTP-870HD, Cinepro 3K6SE III Gold, Vandersteen Model 3A Signature, Two 2Wq subs, VCC-2, Two VSM-1 Kitchen: Squeezebox BOOM Bedroom: SB3, GFR-700HD, Thiel 2.3, Second Boom Home Office: SB3, NAD C370, two VSM-1 Home Gym: SB3, Parasound Vamp v.3, Thiel PowerPoint 1.2 Mobile: SB3, Audioengine A5 ------------------------------------------------------------------------ iPhone's Profile: http://forums.slimdevices.com/member.php?userid=13622 View this thread: http://forums.slimdevices.com/showthread.php?t=52514
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