Ok, messing around this weekend I believe I may have found the cause. If I move the power supply cord the volume increases and the audio becomes scratchy, sometimes the audio drops completely, but the player continues to function ie I can browse my music, internet music and music services or news feeds. If I press one of the volume buttons (+ or -) the volume and audio goes back to normal briefly. I bought the player off of ebay from the UK so I had to replace the power supply so I could use it in the US. I bought a Walmart special power supply that had the same voltage and amperage. Has anybody else had similiar problems or know how to fix it? Please help!
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