mattybain;359492 Wrote: > *ouch* thats a bit harsh, if we are looking at the same thread he asked > a question, had to bump it up as no one responded then somebody > suggested something, he then replied to say that wasn't it, end of > thread. > > How is that abandoning his thread? and where are these 2 unanswered > questions? > > If Logitech offer e-mail support then they should reply to e-mails and > not leave them hanging, users should not have to phone up to get the > same level of service.
I always feel that calling and then going to email is the best bet. You get to talk to a person and then you can follow up with email. I've dealt with them once on the phone and they were very good. Get a dialog going with someone that cares about your problem. This isn't always the case with big companies but with Slimdevices it was. He followed up 3 times after the fact and took care of my problem. It was a hardware problem so not quite the same but at least then you have a name and contact. Emails alone are too easy to ignore, forget or misplace. Talking to someone isn't. -- Nonreality -IF THE RULE YOU FOLLOWED BROUGHT YOU TO THIS, OF WHAT USE IS THE RULE.- HTTP://www.last.fm/user/nonreality ------------------------------------------------------------------------ Nonreality's Profile: http://forums.slimdevices.com/member.php?userid=15723 View this thread: http://forums.slimdevices.com/showthread.php?t=54773 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
