max.spicer Wrote: > I emailed my supplier to ask for a replacement and was told the > following. I never got around to contacting them as I had waited for > so long for my SB2 that I really didn't want to be without it so soon. > Are these the people that you're having problems with? > > > Regarding the problem with the headphone socket on the Squeezebox2, > Slim > > Devices have identified the problem within a small batch that were > sent > > to the UK. Becasue it is a manufacturing fault they will swap the > units > > out via their UK distributor who should be contacted via e-mail at > > [EMAIL PROTECTED] In the e-mail you need to quote the serial > > number on the side of the unit. You will then be issued with an RMA > > number and can return the item for a replacement unit. > > Max Hello Max, just a quick word of hard-won advice. This is exactly what Broadbandstuff told me to do and like a fool I did it (and paid five pounds-odd out of my own pocket for the postage, too!). I bitterly regret doing this now, what I should have done was to have informed Broadbandstuff that the item was defective, that I had rejected it and that I required an immediate refund of the full purchase price.
It's a dirty little bit of sharp practice, but by sending the unit to Progressive as requested I made it possible for Broadbandstuff to argue that I had 'accepted' the goods and that on these grounds they would not give me a refund. So I'd suggest to anyone in this position in the UK to be very cautious and to deal *solely* with the people from whom they bought the goods. Do not under any circumstances get involved with third parties. Regards, Nick. -- nhopton _______________________________________________ Discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
