> If it's genuinely faulty and fairly new then whoever sold it to you > should refund your postage costs.I'm sure you're right, but this is a wired > SB2 that cost me £141. Profit margin (for the internet retailer) is about £10. So you can understand their reluctance to cough up the return shipping cost and the replacement shipping cost. Some cap the postage cost they'll pay, but then if it's not insured or signed for, the risk is yours. I had one that I sent plain first class post and it went AWOL for a week somewhere in the system. I was quite relieved when it turned up!
The bottom line is that faulty goods please nobody (but they do happen); everybody ends up out of pocket and the manufacturer looks bad. I've been a manufacturer in my time, so I'm really just interested in the lowest pain solution all round! I've bought a total of 12 SB2s now, and it's just this one and the one it directly replaced that have been a problem - wierd. -- Patrick Dixon www.at-view.co.uk _______________________________________________ Discuss mailing list [EMAIL PROTECTED] http://lists.slimdevices.com/lists/listinfo/discuss
