Thanks Siduhe, Got escalated and spoke to second rep. Unfortunately the SB3's with the "Slimdevices" Logo (as opposed to the Logitech Logo) are not eligible for repair - even paid repair - at this point. The rep said the parts are not in inventory. [This is curious to me as the Classic sure looks like an SB3, but I guess they have changed internal parts...(?)]
So I cannot pay the $90 for a fix. I was offered a discount on a new purchase, pending my sending the dead unit back in. So the idea is that I send this SB3 back in with the RMA they emailed me, and then a sales rep will call me up and give me some kind of discount towards my next purchase. The support rep didn't have all the details on the discount offer, so I will update this thread after I have sent the unit in and spoken to the rep who should call me shortly thereafter. -Dan -- dwc ------------------------------------------------------------------------ dwc's Profile: http://forums.slimdevices.com/member.php?userid=1892 View this thread: http://forums.slimdevices.com/showthread.php?t=67357 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
