Thanks so much for your reply. 

They brought in a new wireless router -- something to do with the
digital cable tv that was being bundled with internet service.

Previously, I had no password protection. Just an open network. So he
had me choose a 13 digit WEP password. That works fine to get my
computer on the network, but not the SB. 

He gave me a cable to connect directly between my computer's ethernet
port and the router if I should have to change settings. Unfortunately,
I don't know how to do that, if that's what's called for. 

dBerriff;455586 Wrote: 
> WiFi terminology has been inherited from the standards side with no
> attempt to make it more accessible ...
> 
> Diagnosis at a distance is difficult but here goes...
> 
> 1. If your internet access has been upgraded this should have no affect
> on your WiFi set up. WiFi is purely internal to your network so unless
> they changed the settings on your wireless base-station (or router, or
> access point, or whatever you are used to calling it) nothing should
> have changed. So, the first question is: what exactly did they
> "upgrade". Did they mess around with your WiFi wireless settings?
> 
> 2. WEP is an old deprecated standard. No one who knew what they were
> doing (and here I mean the service provider who should not have left you
> wondering how to deal with the "upgrade") would "upgrade" to this. The
> current domestic standard is WPA, normally (in the UK at least) WPA with
> TKIP or WPA2 Personal for domestic use. If you have been given a
> password that is not a hexadecimal number (using the characters 0 - 9
> and A -F [or a - f] only) - in other words just a normal password then
> you have a WPA set up.
> 
> If you can check on or confirm the above that will help with what we
> suggest next.


-- 
Tube Nube
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View this thread: http://forums.slimdevices.com/showthread.php?t=67543

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