Have you tried with a variety of tracks, including some of the ones they promote as new releases or "recommended"? I have sometimes come across some tracks in the Napster library that can't be played via SB or even the web-based Napster player -- and found that they are tracks that can only be purchased from Napster, not streamed on the subscription service. This is a small minority of tracks, but if you happen to be only trying, say, George Harrison, you'll be stuck with the "can't open file".
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