Please accept my apologies to anyone who has suffered long delays lately after contacting Logitech Support via e-mail. We've been going through some transitions within our support organization and have run into unexpected problems resulting in a poor customer experience.
See this note from Pat Brubeck, our VP of WorldwIde Quality and Customer Care... > > What is Going On? An Insiders View > > As many of you have noticed, we've been having some real challenges > providing our normal levels of customer service during the past few > weeks. We've had unexpectedly long call-waiting times, as well as issues > with both the availability and the response time of our e-mail system. > We have also been experiencing some startup issues with our new Customer > Care Web site. > > As a Logitech customer, this is not the support experience you deserve. > As the vice president of Customer Care, I want to personally apologize > for our recent poor service. > > How did we get here? As we continued to grow and add more product > lines, it became clear that we had to make some fundamental changes in > our Customer Care operations. This decision required us to develop new > processes, implement new systems and to engage with new partners. > Unfortunately, as recent events have demonstrated, this transition has > not been as seamless as we had hoped. > > We understand how frustrating this is, but we need to ask for your > continued patience. We know there are still issues with call times, > e-mail responses and the new Web site. We are working around the clock > to add support capacity and resolve the remaining technical issues as > fast as we can. > > Pat Brubeck > Vice President, > WorldwIde Quality and Customer Care > We are working diligently to correct these issues and return to the response times that our customers expect. Thank you for your patience and understanding. -- Devans . . Dan Evans . Customer Support Manager . Logitech Squeezebox Support (USA) ------------------------------------------------------------------------ Devans's Profile: http://forums.slimdevices.com/member.php?userid=4873 View this thread: http://forums.slimdevices.com/showthread.php?t=70908
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