A good thought, as connectivity problems seem to be a weak point for the
new user setup experience.

I wonder if your suggestion would do much good. Many people who ARE
inclined to troubleshoot problems probably don't need a lot of help. Or
prefer using forums or contacting Support. Less technically savvy
customers may not be inclined to investigate problems, with or without
help. Many would pronounce their purchase DOA and return it. 

Having more pages of hints would be useful, especially if they were
easy to find and written with a beginner in mind. Perhaps there should
be a few pages of Helpful Setup Hints included in each box. 

I personally find the wiki unwelcoming and unusable. It's one of those
things that seems to be written for people who already understand the
subject matter. I have found it to be of limited value.

I'm sure the company has info on what percentage of purchased products
get returned and why. Maybe it's not a big issue?


-- 
Goodsounds
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Goodsounds's Profile: http://forums.slimdevices.com/member.php?userid=14201
View this thread: http://forums.slimdevices.com/showthread.php?t=72577

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