Not sure if the OP called the US support number. I am from HK and bought a wonky unit from a local shop. I called the support and they quickly identified this as DOA and asked me to exchange it. I told them this could be problematic given the Hong Kong store service attitude as box pushers sans customer service. He told me if the local store refuses to exchange it to call him back so he can handle it directly from the States.
This is still very good customer service to me. Even though with a big company wrapper around it the new SlimD would be nothing like the old one, where anyone could email Sean Adams and he would personally attend to it. But it looks like theie customer service seems to be manned by good people. -- agentsmith Main System: Source: Macbook Pro/M2Tech HiFace/Naim DAC/Teddy XPS Amplification: Naim 282/200/Hicap+Powerline/NAPSC Speakers: Harbeth Monitor 30 Bedroom System: SB2 or Airport Express + Meridian AD88 Missing my Transporter ------------------------------------------------------------------------ agentsmith's Profile: http://forums.slimdevices.com/member.php?userid=1838 View this thread: http://forums.slimdevices.com/showthread.php?t=79742 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
