Rino21 wrote: > This is exactly what I thought, > > I was all day with Logitech EMEA support when they finally decided the > device is defective but they refuse to replace it, > The reason is that according to the S/N the device is from 2008 which > make sense if this device is not manufacture anymore, > > I was told from other Logitech representative (US) that warranty is > valid from the moment of purchasing, > > I have purchased it last week and the seller even sent me a the order > details that he purchased this directly from Logitech just last month, > > I really dont understand this service, > In the past Logitech EMEA replaced for me a defective DUET and harmony > remote and it was a very good service, > But now , they just trying to ignore this, > I have also send they proof of purchasing and any other detail showing > that this is a genuine Logitech product, > > It there any Logitech representative in this forum who can assist me > with this? > > Any advise of how to continue from here? > > Thanks,
no logitech folks here....but I see you've posted this also at the otehr forum (where there are logitech employees). Good luck. ------------------------------------------------------------------------ garym's Profile: http://forums.slimdevices.com/member.php?userid=17325 View this thread: http://forums.slimdevices.com/showthread.php?t=95492
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