dasmueller wrote: > http://forums.logitech.com/t5/MySqueezebox-com-Squeezebox/Some-music-files-not-recognised/td-p/880160 > > Is this valid as well ? There is no mention of SBS/LMS version that I > can see. This is the one that really suprised me. As I stated I may be > off base.
There are a LOT of variables that can affect why the tags might not be recognized. To me, it's perfectly valid to start by making sure the user is running the absolute latest version of the software. If the user IS already running the latest version and is savvy enough to know that then they can simply state that in response to the suggestion from the support specialist and pursue troubleshooting from that point. I'm not sure I see the point in beating up on Logitech here. Their responses *could* have been more thorough and technical, but when you're providing tech support you can't assume the user is technical or interested in a potentially long dialog to really find the source of the problem. You're usually better off assuming they're not technical and the suggestion provided by Logitech will probably fix the problem in a large percentage of the cases, right out of the gate, without demanding any more of the user. ------------------------------------------------------------------------ azinck3's Profile: http://forums.slimdevices.com/member.php?userid=3967 View this thread: http://forums.slimdevices.com/showthread.php?t=97344 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
