Yup, reset won't do it.  What is probably happening is you are confusing
the SB3 because LMS on your computer is using your MySB account while
the SB3 is actually registered to a different MySB account.  Two
accounts through one player will cause all kinds of goofy issues.

Get it properly connected to your MySB account, as gary suggests, then
try again.

Simple test:  Connect SB3 directly to MySB.com (no LMS), get it playing.
Now log into MySB.com on your computer, go to Players, is the SB3
listed as "connected"?


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