samlw wrote:
In my experience, when a customer purchases a new product, that is what he must receive. When a company wishes to sell a used or refurbished product, the customer must be made aware that the product is not new - and typically, in such cases a discount is offered. I believe there are government regulations governing this sort of thing.
Sam, I'm not sure what country you live in, but I know here in the US this is standard practice. If I go to the store and purchase a pair of jeans and then return them, they are put back on the rack. That is, they are typically inspected closely to ensure the original quality is still in tact and then they are put back in stock. In other situations things require re-shrink wrapping but the practice is the same.
There are unfortunately some establishments (such as Fry's Electronics) that have policies that don't confirm failed electronics and simply put them back on the shelf when they are returned as non-functioning. I have been informed they have a policy of removing it for inspection only after it has been returned multiple times. These are the types of businesses to avoid.
Now, it's possible the mistake is simply Slim Devices not removing their own test settings (that's -great- if they're hand testing each device). However, assuming it was a return, they did obviously make a mistake by not removing the previous customer's settings.
Of course the previous customer also made a mistake not removing wireless settings.. bad security! =)
-- Mike _______________________________________________ Discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
