radish Wrote: > There are two kinds of support in this world, the kind you pay for and > the kind you don't. The support he paid for (from SD) was excellent, > looks like they got him right back up and running. They offered to call > him, or email him, or whatever he wanted. I see nothing other than sheer > professionalism from the offical SD folks on this thread. Above and > beyond anything I get in a professional environment for products > costing hundreds of times more. > > The free support, on the other hand, well that you have to play a > little differently. If you expect other people to help you out of the > goodness of their hearts (and by posting on a forum that's EXACTLY what > you're asking for) then you have to be prepared to be nice, polite and > to TRY WHAT PEOPLE SUGGEST. If you want to be rude, arrogant and vent, > and choose to do so in public, then you deserve what you get. > > This forum is not a service, it's not a right, it's a COMMUNITY. Play > by the rules and act nice, and you'll be rewarded in many ways with > insight and excellent advice. If you want to play tough guy and throw > your toys out of the crib, well that's what call centers are for. > They're paid to put up with you.
Actually, Radish, while I respect your well thought-out post, I beg to disagree. It is not ok to berate or abuse or be rude to people you've pay to help you either. Professionals deserve every ounce of the same respect. I do agree that if you're seeking help gratis, as a courtesy, an ever higher standard applies. One which this mook fell woefully short of, repeatedly. There is no excuse for his behavior. We all get frustrated, and we're all expected to comport ourselves like adults, with civility. Once that social contract is unilaterally broken, no further obligation exists. I'll take it a step further and say that not only does not further obligation exist, but in a case like this where help is far from a serious quality of life issue, that any altruistic tendency to continue assisting bespeaks of misplaced consideration and is worthy of analysis. There are plenty of people in need of the time and energy spent on this misplaced assistance and compassion that better deserve it. -- joncourage ------------------------------------------------------------------------ joncourage's Profile: http://forums.slimdevices.com/member.php?userid=2837 View this thread: http://forums.slimdevices.com/showthread.php?t=23389 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
