CouchPotatoe Wrote: > Some help posts to the lists also either go > ignored or solicit quite unpleasant responses. I know in an open > project > environment this is very difficult to manage but in the end the > customer > 'feels' this as reflective on Slims' attitudes. >
Wow, this is the first I have heard of this. It's usually the opposite. I've never seen a politely-answered question get answered with an "unpleasant" response. In fact I have seen some rudely-worded questions answered with remarkable patience and civility, when the poster should have been blasted for berating the very people from whom they were requesting help. Referring the poster to a wiki entry in a single line response may seem curt, but there's only so many times you can answer the "how do I update my firmware" question. Just because a post goes unanswered doesn't mean people are ignoring it, it means: 1. The question is asked 3X per week and could be answered in 15 seconds through the use of the "search" function. 2. The poster provides too little information. "My SB3 stopped working, please help!" If someone doesn't respond with a question on SS version, OS, server hardware, etc. it's impossible to address. 3. The poster has a fiendishly difficult problem and no one has any suggestions. BTW only a few forum posters are Slim employees. -- Mark Lanctot ------------------------------------------------------------------------ Mark Lanctot's Profile: http://forums.slimdevices.com/member.php?userid=2071 View this thread: http://forums.slimdevices.com/showthread.php?t=25168 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
