Ledwidge wrote:
> The bug is one that is quite obvious and generally well known. Starting
> with Slim Server 6.3.1 the software duplicates a large number of albums
> and tracks. This has continued through the various revisions and even
> into the latest 6.5 beta release. It is not professional to be
> promoting a new "high end" appliance and yet STILL not have the
> software working correctly. 

6.3 actually had at least 2 different bugs that I'm aware of, both of
which resulted in "duplicate tracks" in specific situations, which had
completely different workarounds and code fixes. So you will, indeed,
have to be more precise if you want to actually help instead of just
venting.

The kind of precision that helps is finding an existing bug report in
Bugzilla that actually matches the behaviour you're seeing, and posting
the any new information you have there. If you can't find a pre-existing
bug that matches you're seeing, filing a new one would help so that work
can be targeted to solving the bug. Just because something's been
complained about in this _user_community_ forum, doesn't mean that the
actual dev and support staff who are in a position to fix it are aware
of it.

> Indeed if this happened in Australia the hardware manufacturer would be
> held legally responsible (we have much stricter consumer laws here than
> in the US).
> 
> The Slim Device is superb, the software however is faulty and this
> needs to be sorted out ASAP.

Now is the time that you need to act if you want to be part of the
solution. Ranting about consumer protection laws just makes you part of
the problem.

- Marc
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