seanadams;155959 Wrote: > What power supply issue? Three people here reported doing RMAs. We view > that as three too many, but the conclusions here are bogus. One was a > power supply failure, and the other two ASSUMED that they had the same > problem because the symptoms were the same. > > Actually, "doesn't come on" could be caused by practically anything, > and a bad power supply isn't even the most likely diagnosis. In fact > there has been no one predominant sort of failure, and you are reading > WAY too much into tech support's comment. If we learn of a new failure > mode that could be caught with an additional specific test of some > sort, then we will investigate it - he was just speculating. We are > open with this sort of information, so tempting as it may be, you can > mislead yourself very quickly by drawing such broad conclusions from a > handful of email anecdotes.
Sorry, but which comment am I reading way to much into? The quote was, "we have had a handful come back with the same problem", with reference to a failed 5V power supply. Where was the speculation, that sounded like a statement to me? There are at least another two faulty units that have not been received back by you yet. ie. not included in the handful. They may turn out not to have a failed power supply. I think that my problem may be related to a failure in the supply. (Blown fuse and the burnt component smell in the case from the forward PCB). Anyway, thankyou for responding. I will be returning my Transporter and SB3 pre-order package for a refund. The failure rate is too great in my opinion for a high-end component. -- JackOfAll ------------------------------------------------------------------------ JackOfAll's Profile: http://forums.slimdevices.com/member.php?userid=3069 View this thread: http://forums.slimdevices.com/showthread.php?t=29777 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
