I've logged a bug into the bug system.
I even called the support desk and talked to a live person regarding
the issue that I have streaming an internet radio. 

First some background. 

I was able to stream the same url and a similar one in version 5.?? and
6.0.  The urls stopped working during one of the many nightlies of 6.0
and still isn't working in 6.5.1.

Now the reason I'm pissed at SD;

After logging the bug and talking to their support people I get an
email or two, telling me that the issue is a duplicate and that I
should use the same fix that I mentioned in my comment of the
duplicate. I figure dummy me!! I Forgot that I did figure it out the
last time. So I attempted to do exactly what I said in the comment I
posted. 

Did it work?  NO!!
Am I pissed that it didn't work?  No

I'm PISSED because tech support was too lazy to test the so-called fix
before they emailed me telling me it was a dupe of another issue and
for me to do what I said I did when I originally posted the bug many
months ago. 

People, SD et all, this is basic functionality. If it didn't work in
the beginning I would never have purchased the hardware.

This is very poor customer service and they need to get their act
together. I've worked in the tech industry for over 20 years, developer
and account manager and what just happened is totally unacceptable.

I know people are dying in Iraq and this is a minor issue when compared
with other things in the world, but please don't send me  an email
telling me to do something that doesn't work and it hasn't been
tested.

Enough... 

Flame me if you must/desire


-- 
bflatmajor
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bflatmajor's Profile: http://forums.slimdevices.com/member.php?userid=794
View this thread: http://forums.slimdevices.com/showthread.php?t=29931

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