I've worked in a repair facility and its a fact that no company can provide 100% satisfaction. If they did, they would be bankrupt. So it is cheaper to weigh the option of losing maybe that 5% of the customer versus opening up a facility. I don't blame SB. I have purchased battery packs from the Phillipines, and I KNOW that if it breaks, I will more than likely toss it than to attempt to repair it (www.innovatronix.com). There are niches that we don't have in the US that we have to have imported and I'm sure there are people out there that share the same fate as you have. Regardless of region. But the fact remains is, this is simply the risk you agree to when dealing with an overseas company that does not support internationally. Period.
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