Matt, the same thing happened to me about 2 weeks after I bought it. I did notice the problem went away when I turned the volume down on the SB itself. I contacted support via email, not the forum, and they told me to unplug/replug the device with the "1" pressed in, which fixed the sound - something to do with the sound card, support told me. About a week later I wasn't getting any sound at all, so just unplugged/replugged the device, which worked. Simultaneous pressing of the "1" key during replug may not be necessary, it seems. If it happens more than once a month I'll probably ask for an exchange. Another time I noticed the display went blank in the middle of a song, but the song kept playing, and the display came back up after about 20 seconds. Spooky.
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