seanadams;178454 Wrote: > If you have four units all running the same firmware, and only one is > having problems, then it points to a hardware failure. What you've > described is consistent with a faulty SDRAM chip, but that's just a > guess.
Thanks for your reply. Your analysis is sound and the most sensible suggestion I have heard in a while. I have tested a downgrade to 6.5.0 and the problem disappears so perhaps there is a fault in the SDRAM chip that is only apparent with certain firmware versions. I know however that at least two other forum members have a similar problem so if it is a faulty SDRAM chip, there may be a lot of them out there that will only start to play up when people upgrade to 6.5.1 or above. This may be an unfortunate incident for a couple of people or it may be the leading edge of an avalanche of support issues... I would be interested in a test scenario that could determine one way or another whether the SDRAM chip is faulty. seanadams;178454 Wrote: > Tech support is normally very responsive... typically just a couple > business hours. Please check your spam filters and if you really > haven't heard from them, give them a call. I have no problem with spam filters and since the support thread is available on the Logitech website I know I'm not missing any messages. I don't really expect a response within 2 hours but I do expect the response not to ask me for information I have already provided and to make a stab at answering a good proportion of the questions in my mail. There seems to be a symptom of answering the first question in a mail and the ball is back in the court of the person seeking support.... This is confounded by timezone differences (9 hours) where frequently I will get just one reply in 24 hours but sadly sometimes I did not even get that (although that was explained as the absence of the expert). When the expert had returned though, I was simply told that the only solution was to send the box in (at my expense) for a fixed price repair (90$) returned at their expense. That is a very reasonable price for a repair but... when pushed to say why they thought it worked with 6.2.1 but not 6.5.1 they suggested it was a faulty wireless card. I pointed out that the same problem occurs when wired and got no reply. Then, I got a message from a forum member saying they had the same problem and downgraded to 6.5.0 and that fixed it for them. I tried that last night, installing the server on a different machine (a mac) and wow - it worked. I tried upgrading the mac to 6.5.1 and the SB3 started rebooting a few seconds into the song so I am now convinced there is an issue with the 6.5.1 release or the firmware change between v65 and v71. Since the problem only appears with 6.5.1 I will try downgrading my XP machine and if that works I will be sticking with 6.5.0. I have informed support and they said they would look into it. Michael -- msui772 ------------------------------------------------------------------------ msui772's Profile: http://forums.slimdevices.com/member.php?userid=2203 View this thread: http://forums.slimdevices.com/showthread.php?t=31754 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
