You're going to have to get a lot meaner for me to take any of this personally. :)
If what you have is a bug, then file it as a bug. There is no problem with that. Since we have recently been growing the QA team from 1 (me) to slightly larger (me +3), what's now happening is after a bug comes in, it will be assigned to one of the QA staff and the user will be notified when that happens. If it's useful, we can also post a message to the bug at that time that says 'I'm now reviewing this bug.' It's my goal to have every bug get a response (at least a notification that it's been assigned to a QA person) within a few of business days. It would be a major change for us to promise a response within 24 hours. Bugzilla has controls for what types of users are allowed to change what fields. If a user can edit a field, I have no problem with them correcting a bug. If they can't edit a field, they should feel free to post saying 'This happens on all platforms, not just solaris' or whatever correction needs to be made. With regards to our bug process, basically our existing process is exactly as erland described with small differences. The primary difference is I haven't had enough resources to actually implement it. Now we do, and we're trying to make sure those steps are actually followed. To summarize: 1) Bugs come in 2) They get assigned to a QA person (notification is sent) 3) The QA person makes corrections, makes sure fields are filled out correctly, searches for duplicates or related bugs, and checks that there's enough information to try to reproduce. 4) The QA person tries to reproduce 5) The bug gets assigned to a developer or back to me if there's some kind of problem. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ------------------------------------------------------------------------ ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=33033 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
