ChrisOwens;204160 Wrote: > Kevin our support manager might pipe up, but in the meantime I'll just > say it's something we're carefully planning for. In addition, there > are some changes going on within the Logitech support > > Right now our support team is too small to support the kind of sales > volumes we're projecting. The plan is to phase in some trained > Logitech support people who will handle the very simplest calls, but > for any issue that actually seems like technical support, to have them > pass the call on to our team. > > As with anything new, we're happy to hear if it's not working out so we > can make the necessary changes. There are a lot of times here where we > feel like we need to remind people that our products are not mice, and > have special needs. Tech support is an area where we are trying to be > very careful how we expand.
Sound like a plan to sell the SqueezeBox or some variant at the local Best Buy ;) -- MrD -MrD =================== 1 Transporter 2 Squeezeboxen v3 1 Squeezebox v1 1 SliMP3 Linux x86-64 SlimServer 6.5.1 ------------------------------------------------------------------------ MrD's Profile: http://forums.slimdevices.com/member.php?userid=6099 View this thread: http://forums.slimdevices.com/showthread.php?t=35471 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
