I have found, time after time, when dealing with customer service, that honey works wonders. They are there to solve problems, and they often have some leeway as far as being able to remove charges, issue credits, or escalate the caller to a higher level of support.
And even though I sometimes feel like I have more knowledge about the issue than the person on the other end, it's usually beneficial to be patient, humble, and even "play dumb" to some extent. Demanding things just puts people on the defensive. If you act like you'll be happy to pay the charge but just want to understand what it's for, they'll often apologize and remove it. Just this week I had late charges on 3 DVD rentals removed and a $30 charge from a Sunday service call on my cable service credited. I'm sure if I had screamed at the video clerk and cable CS person, I would be paying the $42. No hard sell, no sob story, just a friendly and patient manner. Oh, and 6.5.3 is working beautifully. I just did an RPM install over 6.5.1 and everything's good. The gallery view is great, now that it recognizes my embedded FLAC covers. Good job, guys. -- Pale Blue Ego ------------------------------------------------------------------------ Pale Blue Ego's Profile: http://forums.slimdevices.com/member.php?userid=110 View this thread: http://forums.slimdevices.com/showthread.php?t=36793 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
