Paul,

The IR transmitting LED protrudes a bit from the newer "candy bar"
remotes. At least a couple of users (out of thousands???) have reported
the sorts of problems you describe. Take a look at this thread:
http://forums.slimdevices.com/showthread.php?t=40113

I don't know how handy you are with solder, but it sounds like it could
be a pretty easy fix if that's the problem. 

Good luck.

-Peter


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