Not trying to pour cold water here as I think that the underlying idea is actually spot on and, I suspect, common in practice in an informal way (an extension of the way I am sure many of us provide "help desk" support to friends and family for the PCs and other technology). Encouraging that and expanding it is worthwhile. What I'm less sure about is formalising it, which is where I see the risk that the implied message is "great device but you need a PhD to work it". These forums themselves provide a form of informal support as does the wiki and I'm all for ideas to further extend the effectiveness of this extremely knowledgable user community.
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