autopilot;269726 Wrote: 
> 
> <snip>
> less than an hour (or so his son tells me). Complete novices who have
> no problems at all - all because they have (admittedly usually by
> co-incidence) reasonable working networks. Thats why i take such issue
> with SB's being so complicated and being a 'geeks' toy - i mean, are
> they really any harder than setting up an iPod? My old VCR was harder.
> People need to differentiate between 'problematic' and 'difficult',
> bcause the two seem to be getting confused. The issue is almost always
> with networking in general, not the SB per say. 80% of people who come
> on here who say "MY Squeezebox is not working!" usually find out that
> they should be saying "my wireless network is crap!". 
> 
> <snip>
> Still, it's a good discussion - cheers bobkoure :)

I think it is interesting that you bring up the iPod as an example of a
non-geek product that everybody can use.  When I bought my iPod, I was
taken back when the salesperson informed me of a class that the store
sponsored to help people get their CDs into iTunes, get their tunes
onto their iPod, and then use their iPod.  A friend of mine's wife, who
is an intelligent person, gave up on using an iPod.

My point is that even the iPod, which is held in such high regard for
its usability, isn't grasped easily by some.  I wonder how many iPods
sit idle in the homes of people that were never able to figure out
really how to use them.  There are probably a lot more than you would
think.  

So, if the SB becomes anywhere near as ubiquitous as the iPod, I think
there would be a need for techies to assist people set up their SBs.

The idea put forth is interesting.  I'm not sure that a certifcation
would be necessary, but some sort of qualifications would be necessary.
It's not as simple as just knowing networking, you have to know and
understand CD ripping, transcoding, tagging, etc.  

People regularly call in the Geek Squad (techies for hire from Best Buy
here in the US) to set up their wireless networks and stuff.  Why not
the SB squad? :-).

If Logitech starts selling these in many large retail stores, perhaps
it would be good to have knowledgable local users on hand to help with
advice and/or offer services to set up and configure the devices. 
Maybe these users would be from a Logitech sponsored user's club or
something.

This is a really good discussion.  It's very interesting to read
everybody's viewpoints on this.


-- 
maggior
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