smc2911;278319 Wrote: > The point of posting about good experience is not to negate haunyack's > particular frustrations (I'm sure it won't help), but to provide > balance to visitors to this forum who may be trying to get a sense of > the product and the company. It would be unfortunate if they concluded > that customer service is consistently sub-standard.
It's cool that you like the product and want to let people know. However, if I were a potential new customer, I'd come away from that exchange with the impression that user community isn't particularly helpful. You were replying to him (haunyack), not to some potential visitors. And for the person who wonders what *my* motivation is for writing in this thread, it is to help side with the person who seems to be unjustly railed upon for expressing his problems with Slim Devices. This seems as good a place to vent as any, and no company is so good that they shouldn't be due some public scrutiny at some time. The smart company can profit from those occasions by also showing how they can publically admit the issue graciously and then take care of their customer. This is how Lexus built up a great support reputation during their first auto recall some years ago. Instead of hiding the issue, they quickly acknowledged it, and then went out of their way to remedy it. Those customers who bought those early Lexus automobiles then weren't thinking they had lemons, but had good cars (as they were now fixed) AND were connected with a car company with superlative customer service. All the good past experience with a company means nothing if they can't help you today. -- pfurrie ------------------------------------------------------------------------ pfurrie's Profile: http://forums.slimdevices.com/member.php?userid=2808 View this thread: http://forums.slimdevices.com/showthread.php?t=44576 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
