mherger;284173 Wrote: > > "normal people" is a very loose definition. Don't get me wrong. But > you're not normal ;-). "normal people" use Windows or (still normal?) > OSX. SC comes with a nice installer for these platforms. No need to > fiddle with modules on those systems. > > Marginally "normal people" use something as esoteric as Ubuntu and run > "apt-get install squeezecenter". This takes care of the modules, too. > > What OS/platform are you using? I'd guess it's some non-Debian Linux or > a x64 platform? > > Technical support cares about "normal people". > > -- > > Michael
I am running Mandriva (32 bit). I think that Red Hat and Novell/Suse (and the vast majority of commercial users of Linux in the US) will be quite surprised to hear that any Linux other than a Debian-based one is now esoteric. As for the old "just use apt-get" refrain, there *is* an RPM for SC, and furthermore I am using the tar ball, which is supposedly completely self-contained. What could be easier than just extracting that somewhere and starting SC in its toplevel directory? Of course the problem is that it doesn't like one of its *own* modules. I was not supposed to have to fiddle with the modules (in fact once I was able to print out the error message where it fails, one of its suggested fixes is to run the tar ball version!). Unfortunately, the tar ball Perl code is apparently self-inconsistent. Adding a fancy "installer" to avoid me having to manually extract the tar ball would have helped not one whit here. Anyway, the point was not that there was a code problem, the point was that tech support didn't provide a *single* useful suggestion about how to go about finding out what was wrong. This is Perl after all, so basic debugging should be similar on every platform. Pretty bad if they go, "this is a non-Debian Linux so we just have no clue what to do." Remember, everything except for the scanning was running fine, and I, after spending less than an hour reading about Perl, was able to diagnose and fix the trouble quite quickly. If the tech support person knew anything at all about the SC code and/or Perl, they should have been able to provide assistance. I really am very impressed with the Duet, and would like to be able to heartily recommend it to friends. However, based on my experience, tech support is completely useless. You saying that was simply because I wasn't running Windows, etc., does nothing to inspire confidence; quite the opposite. Norm -- ncarver ------------------------------------------------------------------------ ncarver's Profile: http://forums.slimdevices.com/member.php?userid=15905 View this thread: http://forums.slimdevices.com/showthread.php?t=45372 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
