MickeyG;286613 Wrote: > It sounds like your Controller has defective hardware. That test is run > on all units in the factory and it's required to display all green > before leaving it. >
FYI -- mine will turn all green and "pass" the test, despite having the defect. If the person doing the test is not paying close attention and hasn't been told to specifically look for one button registering as multiple simultaneous button pushes, they may not notice the failure. You may want to make sure they are aware of this particular failure mode so they can watch for it more closely. MickeyG;286613 Wrote: > > Please call support to receive another unit and an RMA number to send > this unit back. It will be routed to Mountain View for disassembly and > inspection. > > Mickey It is difficult for me to call during the day, so I have submitted a support incident electronically on Wed night with followup yesterday. I haven't heard anything back yet. Ref # is 080404-000480. Just thought you may want to know in case you are anxious to inspect a unit with this failure mode before EliteAV's unit can make it back to the states. (I'm in Arizona). I know I am anxious to have working pause and skip forward buttons :) -- jsharper ------------------------------------------------------------------------ jsharper's Profile: http://forums.slimdevices.com/member.php?userid=9295 View this thread: http://forums.slimdevices.com/showthread.php?t=45490 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
