Grrrr... I've taken the plunge this week and ordered a Squeezebox Duet. I've been deliberating over Squeezebox/Sonos for some time, and a friend finally convinced me to take the plunge. I ordered via the Logitech website on Monday. Come today, Thursday, I had not heard a peep, so I phoned their e-commerce support line and spoke to a guy who said that basically, there was a public holiday in a few countries in Europe, so it hadn't been despatched yet from Germany, and he couldn't check any more details because the system is hosted in Switzerland and they weren't working today! What sort of system is this?
He then said - "If you haven't heard from us by Tuesday, give us a ring back"! I can't believe it can take so long to get something sorted out, and I can't believe the slapdash approach to customer service - this is too long to wait for the product when they are all in stock. Has anyone else experienced poor service like this? -- jamesmadams ------------------------------------------------------------------------ jamesmadams's Profile: http://forums.slimdevices.com/member.php?userid=17250 View this thread: http://forums.slimdevices.com/showthread.php?t=47076 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
