ModelCitizen;319962 Wrote: > Your experience with Logitech support is very different from mine. > > I needed a new Transporter backlit remote. At the time there was not > one for sale anywhere. Logitch support bent over backwards to find me > one, finally finding sourcing it in the States (as it was discovered > that European bought Transporters were never supplied with backlit > remotes). Logitech support even rang me on my mobile to work out a > solution (UK from Switzerland). > > I have to say I was deeply impressed. > > MC
I guess this differs by country. When I bought my SB3 I also wanted to order a spare backlit remote. Logitech Netherlands were not able to help nor were they willing to put any effort to it (I suggested that they could facilitate ordering through SlimDevices site (don't deliver to europe) for which I was willing to pay but this didn't seem possible). Finally found a store in the netherlands who could deliver me one :-) Logitech, as one of the few companies, also don't have any means to file complaints (at least not through their website). The effort of SlimDevices is amazing though judging from the forum. In my case JimC was offered to take my complaint and forward it to the right person/ Don't get me wrong I really like the Logitech products but I certainly hope none of my Logitech products get broken. -- SilverRS8 Author of -'AlbumCatalogCreator' (http://www.vanholt.nl/acc/acc.htm)- for SqueezeCenter & SlimServer ------------------------------------------------------------------------ SilverRS8's Profile: http://forums.slimdevices.com/member.php?userid=12818 View this thread: http://forums.slimdevices.com/showthread.php?t=49863 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
