If you are unwilling to attempt the debug suggestions that tech support gives you, then don't bother calling them or whining to the list. They aren't asking you to permanently run the product in a wired configuration, they are trying to narrow down your problem by removing wireless issues from the equation. If you won't let them do their job, small wonder that they weren't able to solve your problem.
On Wed, Jul 16, 2008 at 1:45 PM, WPBerryman39 <[EMAIL PROTECTED]> wrote: > > I would recommend against anybody buying this product unless you are > able to hard wire it to your router. Most of us dont want an ugly > router and other wireless devices out in the open so we tuck them under > shelves or in corners. And while this still gives a PC plenty of > signal, apparently not enough for this product. I have my internet > connection down in my basement where I have my home office, and 2 > personal pc's upstairs connected wirelessly. I can take my laptop > across the street and still get a fantastic connection! However, my > SlimServer wont play music for more than 30 seconds before totally > crapping out. Read below, but tech support is telling me to move my > network, which isnt an option as my pipe comes in where the router is > anyway. I would recommend against ANYONE buying this product. > > > Brief Summary: Terrible Quality > > Discussion Thread > Response (Agustin) 07/16/2008 11:11 AM > > Mr. Berryman, > > I recommend moving the receiver closer to the router. Test it at the > new location wireless. Does this improve your signal? I recommend > updating the firmware on the router. Contact the manufacturer of the > router for further assistance. You can also change the channel from > within the wireless settings. This may also improve your signal. > Another suggestion is to move the router to the open. Ensure its not > behind any obstructions. Finally, many routers have the ability of > upgrading the antenna. Again you will have to check with the > manufacturer of the router. > > Agustin > ___________ > > Customer (William Berryman) 07/16/2008 10:59 AM > > connecting it to the router isnt really an option > ___________ > > RESPONSE (AGUSTIN) 07/16/2008 10:39 AM > > Mr. Berryman, > > The signal is fluctuating to much. If you see it change 4 point in > either direction constantly then this will cause you issues. Have you > been able to hardwire the unit to the router? > > Agustin > ___________ > > CUSTOMER (WILLIAM BERRYMAN) 07/16/2008 09:15 AM > > I am now in front of the device > > * IP address number: 192.168.1.104 > * Wireless signal strength (report the high and low numbers): 70-64 > * MAC address: 00 14 a5 9d fb 32 > * Firmware version: 88 > ___________ > > CUSTOMER (WILLIAM BERRYMAN) 07/08/2008 03:16 PM > > I am not in front of the device > ___________ > > RESPONSE (AGUSTIN) 07/08/2008 02:56 PM > > Mr. Berryman, > > This may not be an issue with the product. By hardwiring the product to > the router we can test how it function with an Ethernet connection. If > you do not encounter the same issues then we can focus our attention on > a solution for your WiFi. > > Aside from this what we can check is the version of firmware which is > on your device. This can be accomplished with the following > directions: > > Can you tell me a few settings from one of the audio player's menus? > > On the remote control, hold down the left arrow button for 5 seconds. > This should bring you to "Set up networking". Then scroll down to > "Current settings" and press the right arrow. From there, can you tell > me: > > * IP address number > * Wireless signal strength (watch this for a moment-- report the high > and low numbers) > * MAC address > * Firmware version > > Let me know and I'll do what I can to help. > > Agustin > ___________ > > CUSTOMER (WILLIAM BERRYMAN) 07/08/2008 02:44 PM > N > ot an option to hard wire, and not even close to how you market and > sell the product. What else? > ___________ > > RESPONSE (AGUSTIN) 07/08/2008 02:20 PM > > Mr. Berryman, > > Thank you for contacting Logitech support. My name is Agustin and I > will be happy to assist you with this matter. If you need to speak to a > Customer Representative dial 1-877-887-8889 (US and Canada only) and an > agent will be able to assist you over the phone. > > Regarding this matter, I recommend hardwiring the unit directly to the > router. Configure it to connect with Ethernet connection not a wireless > one (Scroll down using remote). Now try accessing music. Are you > accessing music on your computer(SqueezeCenter) or internet radio from > SqueezeNetwork? > > I will be waiting on your response to assist you further. > > Agustin > ___________ > > CUSTOMER (WILLIAM BERRYMAN) 07/07/2008 09:22 PM > > I bought my slim server about 2 years ago and have used it no more than > about 5 times, and even then, for about 2 minutes. The quality > immediately becomes unlistenable and shut it off. Everyone who asks > what "that black box is" get the reply that its a great idea, but its a > total piece of crap. Needless to say, I am totally, 100%, COMPLETELY > dissatisfied with your product. > > Is there anything else I should try before i toss it in the trash can > for good? I have great wireless connections all over my house, but as > soon as I light the slimserver up, the music starts to slow down and > degrade. > > Please help before the trash man comes on monday! > > > -- > WPBerryman39 > ------------------------------------------------------------------------ > WPBerryman39's Profile: http://forums.slimdevices.com/member.php?userid=18809 > View this thread: http://forums.slimdevices.com/showthread.php?t=49911 > > _______________________________________________ > discuss mailing list > discuss@lists.slimdevices.com > http://lists.slimdevices.com/lists/listinfo/discuss > _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
