There does seem to be a much reduced level of interest from
developers/support staff where Controller/network issues are concerned
- we don't even get suggestions as to what logs could be gathered which
may help pinpoint the issue, in fact we get pretty much nothing at all
which is very unlike the "old days".

In the recent past I have been guilty of suggesting that Conbtroller
network problems were due to duff routers not implementing PSM
correctly, but now that I have a Controller which fails to work with a
known-good PSM implementation that clearly isn't always the cause of
these problems. My Controller has had to be returned due to a faulty <<
button, but when I get a replacement and it continues to have problems
I'll open a support ticket by email (no way am I making a transatlantic
phone number to discuss faulty software, which would cost me a fortune).
However the apparent lack of interest in Controller/network bugs from
Slim Devices on the forums is quite worrying - perhaps it's the
influence of Logitech. I even added to a bug in bugzilla, which has
been ignored.

One thing that did make me laugh - this morning I received a boiler
plate email from Michael Valera asking me to fill in a customer
questionnaire regarding my Duet purchase, starting out with "We hope
you are enjoying your purchase" etc. Well guess what Michael, no I'm
f*****g not! :)


-- 
Milhouse
------------------------------------------------------------------------
Milhouse's Profile: http://forums.slimdevices.com/member.php?userid=928
View this thread: http://forums.slimdevices.com/showthread.php?t=50675

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