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[Discuss] On not touching people's devices Inbox direct
Unstarred Belinda Weaver Wed, Nov 29, 2017 at 12:40 AM
Unstarred Paul Ivanov Wed, Nov 29, 2017 at 1:50 AM
Add star Tyson Whitehead<[email protected]> Wed, Nov 29, 2017 at 4:10 AM
To: Paul Ivanov <[email protected]>
Cc: Belinda Weaver <[email protected]>,
[email protected]
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I usually take over someone's device when I don't know the answer to
why something isn't working and need to poke around and run several
diagnostic tests.
Trying to get them to run archaic commands that I'm not even sure will
be part of the solution, or explaining what I'm checking for, seems
like it would overload them at their current level and just leave them
more confused.
I general explain what it was once I know though. Thoughts?
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Add star Paul Ivanov<[email protected]> Wed, Nov 29, 2017 at 4:44 AM
To: Tyson Whitehead <[email protected]>
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My "script" for that kind of situation goes something like this
"Weird, I'm not sure why this is... Let's try this, type: ____"
followed by "Ok, and how about ______"
providing a high level guess or suspicions that I'm trying to confirm or reject.
"Let's figure out where we are, type 'pee double-you dee' ... Hmm,
ok.. and is there a dot-git directory there? Files that start with a
dot are hidden from 'el ess' by default, to list them, we have to add
the 'ey' flag - so type "el ess space minus ey' enter..."
You can get a sense from the person's confidence in carrying out
instructions how comfortable they are, and adjust accordingly. So long
as you set the expectation up front that you're not sure what you're
doing and just going to poke around, I think that lowers their
anxiety, confusion. You don't have to think to type. But if you have
the capacity to engage with it, then you can.
It quicker to hand over the proverbial fish, but we're trying to teach
fishing, so getting students unstuck "faster" isn't necessarily
better.
On 11/29/17, Tyson Whitehead <[email protected]> wrote:
> I usually take over someone's device when I don't know the answer to why
> something isn't working and need to poke around and run several diagnostic
> tests.
>
> Trying to get them to run archaic commands that I'm not even sure will be
> part of the solution, or explaining what I'm checking for, seems like it
> would overload them at their current level and just leave them more
> confused.
>
> I general explain what it was once I know though. Thoughts?
>
> On Tue, Nov 28, 2017, 20:50 Paul Ivanov, <[email protected]> wrote:
>
>> ...and for those times where a discouraged learner wants to hand over
>> their keyboard to you - my go to phrase is "Go ahead, you drive" -
>> meaning I'll give directions, but not going to hold the steering
>> wheel. After all, it's their "vehicle".
>>
>> On 11/29/17, Belinda Weaver <[email protected]> wrote:
>> > Hi all
>> >
>> > Just saw this tweeted - https://sec.eff.org/articles/touching-devices
>> >
>> > Interesting piece on why taking over someone's device is a no-no.
>> >
>> > regards
>> > Belinda
>> >
>> > Belinda Weaver
>> > Community Development Lead
>> > Software and Data Carpentry
>> > e: [email protected] | p: +61 408 841 882 | t: @cloudaus
>> >
>>
>>
>> --
>> Paul Ivanov
>> http://pirsquared.org | GPG/PGP key id: 0x0F3E28F7
>> _______________________________________________
>> Discuss mailing list
>> [email protected]
>> http://lists.software-carpentry.org/listinfo/discuss
>
--
Paul Ivanov
http://pirsquared.org | GPG/PGP key id: 0x0F3E28F7
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