> Yeah, I agree with this.  A recent case for us was figuring out a way to
> manage our 6000 Mac clients.  We used cfengine and puppet in the past,
> but they both required too many high level resources for the benefits.
> We are now using Kace and even though the upfront costs were a bit
> steep, we are able to get so much more done with lower level resources
> and everyone is so much happier.  In our case it was a 3 to 1 difference
> in internal resources.

Not to turn this thread into Open Source vs commercial, but...

    Sometimes the commercial product really is a better choice. 

    In your case, I am curious about a couple of possibilities:

    1) puppet and cfengine really did require too much high level staff
       time

    2) your particular configuration/application of puppet and cfengine
       required too much staff time, but a rework could have simplified
       it

    3) [a variation of #2] Switching to the commercial product forced
       you to rethink and reorganize the configuration -- the second
       implementation, regardless of which tool was used, learned from
       the first and was better (and in this case, less staff-intensive)

Any thoughts on that from you particular experience?

    --david
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