I agree and feel John's comments are on target. I think one of the
problems is finding the right folks to send our concerns, complaints,
and praise too. I believe VO is good, but it can be better and I have
no doubt Apple will make it better. I an't imagine why they would
slow down or stop at this point, they surely see they could stand to
gain ground and need to continue working to do so. I think its very
important that we take our comments, concerns, and praise to Apple.
Does anyone know who we could converse with? I have one contact I'm
going to try and get a note to, but any other contacts would help.
Hell, maybe we should write Steve himself directly, I wonder if he'd
see any of our mail.
I'd be happy to collect all the e-mails, print them out, and mail
them if folks would be interested in a letter writing campaign. I
think Apple knows we are out here, but I bet they don't know the
volume of traffic good and bad that gets exchanged everyday and what
we are doing with our Macs. What do you all think?
Scott
On Apr 3, 2006, at 9:17 PM, Gordon Smith wrote:
John. You're talking a lot of common sense here. I agree with you
on every point, and was also pleased to see that, contrary to what
some may have believed, there are still members capable of
discussing without flaming. Well done sir, well said.
At 16:52 03/04/2006 -0400, John Denning said:
I worked for, what was at that time the largest 3rd party developer
for the Mac, in tech support. One day the gal who did clerical work
for our team commented to me. "we must have really bad products,
everyone who calls has a problem." I had to laugh, it was tech
support, not many called just to chat and say how wonderful things
were.
The Mac community has always been known for outspoken individuals. We
generally yell if something is done wrong, and equally as loud when
it's fantastic. Because of that the Mac has continued to evolve from
a great platform to even a better one.
For some reason there appears to be apologists here who would rather
wait and wait and hope that someone can figure out they are having
problems and fix them without feedback. About a year ago there was a
discussion on support. And what should be expected. Many expressed
the opinion that we should not expect anything, that we have to
understand they might not know. I submit that is wrong, we need to
expect quality. We need to see improvements. This is now one year
after the release of VO. (close enough) We should have seen some
progress.
Nobody here sees a problem that iTunes isn't fully compatible yet?
Has anyone asked and received an answer when to expect it?
I'm not trying to start, or is it continue a flame war. You might not
agree. You might feel that everything works well. But saying things
like "it's only been a year." or "Jaws has been in development
for ..." Big deal, that means nothing. You can also realize that VO
wasn't developed totally in the dark without even seeing another
screen reader.
Apple isn't going to get mad at you and take away your Mac if you
tell them you would like to see this or that feature or this or that
improved. The worst case you would be ignored, the best case you
would be listened to.
