Hi Ed. I can only speak from my own experience. I placed an
international call to speak to them. They demonstrated a complete
lack of interest in my issues. So if you get any further, good
luuck! If you get a refund out of them, you did better than I. UK
law states that a software distributor is exempted from the general
rule whereby a customer has a grace period in which they can change
their mind if the product isn't to their liking or doesn't suit their
requirements. Software is governed by different rules because once a
package is opened, you're deemed to have accepted the license
agreement and, therefore, forfeit your right to return. So you have
to be very very careful with software purchases. Speaking as someone
who has been caught lik this a couple of times, I understand and
share your frustration. Toast is actualy a very good product for the
visual user. Which makes its lack of accessibility and the apathy of
its developers all the more frustrating. So again, good luck.
On 12 Apr 2007, at 22:53, Ed Lopez wrote:
Oh Come on!. Is that the way they think? When I called support, I
asked them if they can send some preference p list files with those
settings, so I can drop them in the preferences folder in the library
users folder. They said no. So I told them that they just lost a
customer, and I am going to take the program back. I talked to the
salesmen at the apple store about this, and he said that he will try
to get a hold of them, and during that time if we don't get any
resolts I will get my refund. Don't they care about their customers?
I guess not.!Let them try to run their program with Voiceover, and
they will see what we are talking about.!And Yes! I will use the
program on 2 machines if they want to think that way.!
Gordon Smith
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