very plesant call with apple tech support

[Gabe Vega]

his name was trent. he even knew what voiceover was ad knew its  
implication when i told him I used it. (he knew i was blind) he told  
me how to get my serial number. and he scheduled me an appointment to  
get my dead interal drive replaced.

Huray!
I am now using a usb external drive.