A few years ago where my youngest brother works, they took
delivery of eight machines and discovered that six of the eight or
something along those lines did not work. I believe it was Dell from
where they were purchased (at least I think it was Dell and could be
wrong), but the sales person wanted to put the blame on UPS for the
failures and not anything else. They told my brother's boss to take
it up with UPS as an insurance claim. Note that there was no damage
at all to any of the boxes that would even indicate the shipping
company's fault. Well, long story short, after a lot of phone calls
and emails and the basic threat of not doing business with them any
more and sending a second order of five machines back for their money
to be returned, suddenly, the six machines were replaced.
I had a similar issue with a laptop for a customer that failed
out of the box. In that case, Fujitsu was quite accommodating in
getting the machine replaced by providing a call tag for UPS.
Take Care
John Panarese
On Dec 20, 2007, at 5:25 AM, Scott Howell wrote:
Wow, that is very upsetting, but I guess one thing that isn't much
of a consulation perhaps, but is at least true. For as many machines
as they've sold, I'm sure at least a couple will be hosed, but I
think the difference is how they handle it. The shipping thing can
be tricky and I suspect it has to do with rates and so forth. I own
a set of power tools and I called wanting to check on the battery
packs and come to learn that all 3 packs were to be returned because
they might explode. Now what a surprise and I've had the tools for 3
years or so. Well the company sent me an e-mail with the packing
label which I just put on the box and its all paid for. So, it
wasn't a big deal and glad to have been able to get this done with
no cost and headaches to me.
I hope Apple gets you a new machine out asap, but the idea being is
they will do what they can to make it right. I think that is what is
important and they didn't just jerk you around.
On Dec 19, 2007, at 10:33 PM, Cheryl Homiak wrote:
Ok, everybody, I know this isn't a usual thing with Apple, so I'm
not writing to gripe about them, but I'm so upset I just have to
vent.
I was originally going to buy a intel mac mini on ebay and save a
little; it still would have been new but was apparently through a
reseller. However, after I payed for the mini and it hadn't shipped
a week later and the seller said it wouldn't ship until the next
week, I realized he was auctioning iatems before he actually
received them from Apple and I didn't think he should be taking
money for what he didn't already have. so I got my refund without
any problem and ordered from apple. On December 18th it shipped and
on December 19th--today--it arrived. Of course, I had the traqcking
number so I had awaited fed-ex with great anticipation. I got the
mini unpacked, plugged everything in, pushed the button--and
NOTHING HAPPENEd!!! Of course, I thought just what you are
thinking--something isn't plugged in tight--so I redid everything
with same results. I called Apple and they had me hold the button
in for several seconds after again unplugging and plugging
everything. Nothing; no chime, no sound, no single hint of
electrical or mechanical activity. You can imagine how upset I was.
It took me three phone calls back and much time on hold for them to
finally work out a way to just have Fed-ex pick up the package
tomorrow; they wanted to email me labels within 24 hours which I
was going to have to get printed and then placed on the boxes and
originally they even wanted me to get it to UPS--don't know why
originally they also wanted it to go through UPS. Anyway, I
finally got someody who said there would be no problem just getting
fed-ex to pick it up and the arrangements would all be made on
apple's end. After they get it back, they'll send me another one
and I hear I'll get some discount and surely the next one will
work. But that's such a horrible feeling--to plug everything in on
a brand new machine, push the button, and have deafening silence!!!
Hope this never happens to any of you. It's been hours and the box
is all taped up again, but I still feel like crying when I think
about it!!!
--
Cheryl
"Where your treasure is,
there will your heart be also."
Scott Howell
[EMAIL PROTECTED]
