Hi Mike,
I have just filled out the form
On 11 Jun 2008, at 18:11, Babcock, Michael Alex wrote:
hi all;
so i got the following email from the itunes support rep i've been
working with, and think that if enough of us tell them what we want
then it can be done. Please fill out this form
Mike
I also understand that you are inquiring about the voiceover for mac
users. I see that you would like to be able to read and accept the
terms of agreement and you want to be able to rent movies
As a iTunes Customer Support Representative I handle issues with
billing, downloading, accounts and items purchased on the iTunes
store. I apologize as I am not qualified to answer these questions.
I know how helpful it would be for you to have the options you
requested and I apologize in regards to iTunes. Apple recognizes
that no one is better qualified to provide feedback about iTunes
than the people who use it.
I encourage you to use the iTunes Feedback page to submit your
comments:
http://www.apple.com/feedback/itunesapp.html
Your efforts to share your feedback are very much appreciated. Mike,
I eagerly await your reply. Thank you for your time and patience in
this matter.
Sincerely,
Ingrid
iTunes Store Customer Support
Please Note: I work M-F, 9-5PM ET
Thank-you for allowing me the opportunity to assist you. You may
receive an AppleCare survey email; any feedback you provide would be
greatly appreciated.
also it appears we selected the wrong song, the one is rehab - step
away.
sorry about that
Mike
On Jun 10, 2008, at 1:15 PM, iTunes Store wrote:
Hello Micheal,
I understand that you purchased an explicit song from the iTunes
store and it was "clean". I apologize for any inconvenience this may
have caused you. My name is Ingrid and I would be more than happy to
assist you today.
I have submitted this item for investigation. Apple takes the
quality of the items offered on the iTunes Store seriously and will
investigate the issue with this item, but I can't say when or if the
issue will be resolved. Please try again in a few weeks.
I have also issued a replacement song credit to your account "[EMAIL PROTECTED]
", which you can use to buy the individual song of your choice from
the iTunes Store.
When you sign in to the iTunes Store with this account, the song
credit will appear by your account name in the upper-right corner of
the iTunes Store window. The next time you buy an individual song
from the iTunes Store, the credit will be used to pay for the
purchase. Please note that song credits are not able to be used for
purchasing songs that are listed as Album Only.
If you don't see the credit, refresh your account information by
signing out and back in to the iTunes Store:
1) Open iTunes.
2) Go to the iTunes Store.
3) From the Store menu, select Sign Out.
4) From the Store menu, select Sign In. Enter your account name and
password and click Sign In.
Your song credit should now appear next to your account name.
Please note:To ensure that all artists are treated fairly, Apple's
policy is not to censor artist content that may be deemed offensive,
indecent, or objectionable. The possibility that customers may
encounter such content is addressed in the "Objectionable Material"
section of the iTunes Store Terms of Service, available by clicking
the "Terms of Service" link at the bottom of the iTunes Store window
in iTunes.
Therefore content on the iTunes Store is not censored by iTunes
itself, but individually by the artist.
I am confident that I have addressed all of your concerns. If you
require further clarification please feel free to contact me.
Michael, have a wonderful day!
Sincerely,
Ingrid
iTunes Store Customer Support
Please Note: I work M-F, 9-5PM ET
Thank-you for allowing me the opportunity to assist you. You may
receive an AppleCare survey email; any feedback you provide would be
greatly appreciated.
Customer First Name : Michael
Customer Last Name : Babcock
email : [EMAIL PROTECTED]
Web Order # : MGJFVK8H06
Support Subject : This song was labeled incorrectly
Sub Issue : Incorrect Label
Comments : iTunes Account Name: [EMAIL PROTECTED]
Platform : iTunes/7.5 (Macintosh; U; Intel Mac OS X 10.5.1)
Item Name : Sittin’ At a Bar
Comments:
This song was labled explicit however is clearly edited.
