Thank you Esther. We're going to try this now. janet
_________________________________ i'm EMAILING FOR THE GREATER GOOD Join me http://im.live.com/Messenger/IM/Home/?source=EML_WLHM_GreaterGood ---------------------------------------- > From: [EMAIL PROTECTED] > To: [email protected] > Subject: Re: iTunes menu bar not showing all tabs unless a disk is in > theplayer > Date: Sat, 13 Sep 2008 13:28:26 -1000 > > Hi, > >>>>> We were going to look at his options in >>>>> iTunes to see what is checked/unchecked, and he couldn't get to >>>>> those >>>>> options. It only listed iTunes and help. that's it. Cus he >>>>> doesn't have >>>>> the >>>>> radio station list. It's probably unchecked. >>>>> >>>>> Now he's saying what if he threw away his iTunes folder and >>>>> downloaded >>>>> another version of it!? would that work. >>>>> >>>>> Anyone else have a weird problem like this, with changing the >>>>> iTunes >>>>> options >>>>> and the menu bar not showing all the tabs? > > If you're only getting some of the menus displayed, but have the full > iTunes functionality, it's much more likely that your preference file > for this application -- that is the file that keeps track of how you > want your defaults and display settings to be, like what your > preferred Voice, navigation options, and speaking rates are in > VoiceOver -- has been corrupted. > > The easy way to check whether this is the problem is to log into > Felix's machine on another account, start up iTunes, and determine > whether everything behaves properly. I create a test account on my > laptop exactly for these purposes so that I can tell whether there is > a problem with an application, or whether there are simply some > settings or conflicts under my own account that are responsible for > problems. However, since most people don't seem to want to do this, > you can attempt to troubleshoot from his existing account. > > Try looking for a file named com.apple.iTunes.plist in the Library/ > Preferences folder for his account. Close iTunes. Move a copy of the > com.apple.iTunes.plist file to the Desktop with the Move automator > action if you have it, or just copy and paste it., and delete it from > the Library/Preferences folder. Start up iTunes again and see whether > there is still a problem. Your preference settings will be lost, > because a new plist file will be created with the defaults if you > don't have one in the Library/Preferences location when the > application starts. > > Again, it could be another preference file that is damaged that is > responsible for the problem -- I've simply typed the name of the most > likely one. It's a LOT easier to troubleshoot this from a test > account. If you find that moving the com.apple.iTunes.plist file did > not sort your problems you can always close iTunes, delete the new > com.apple.iTunes.plist file under Library/Preferences and copy the old > version back there from your Desktop. > > This is a lot easier than re-installing the application, and may be > more likely to be the cause of your problems. One complication is > that I'm only guessing at the likeliest corrupted preference file. If > you logged into another account on Felix's machine and found that > iTunes worked perfectly you would KNOW that the problem is with his > account settings and not the application even if you did not > immediately know which of the settings was problematic. > > HTH > > Cheers, > > Esther > >
