In a message to the Users mail list, http://www.openoffice.org/servlets/ReadMsg?list=users&msgNo=84983 Jonathon Coombes advised of his excellent initiative for a knowledge base system at: http://mindmeld.cybersite.com.au/
To me it would be great if this was incorporated into the help system, so that people could ask their questions within help in the same way. But, if they don't find their answer then people can optionally send their questions to the users mail list. This way information about the User's operating system and OOo version could be automatically added to the message. If the users mailing list was using a system like http://www.nexus.org.nz as suggested by Graham Lauder in message http://marketing.openoffice.org/servlets/ReadMsg?list=dev&msgNo=19647 such that people that wanted to continue using a mailing list could do so, and those that preferred a forum approach could use it as such. This way the user would get notified when a response to their problem had been posted without having to get a large number of emails most of which are irrelevant to their problem. What do you think? Thanks, Ian Laurenson --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
