Cyrille Moureaux wrote: [...]
I think on the other hand the user should not have the feeling s/he's been redirected from one place to the other without much gain each time ("Welcome to the IRC channel, sorry there are mostly developers/builders here, please join and ask on [EMAIL PROTECTED]", "Welcome to [EMAIL PROTECTED], apparently you know where the zip you downloaded is, managed to unzip it and run setup, OOo has not taken over your desktop so sorry, we can't help you, please join and ask on [EMAIL PROTECTED]", "Welcome to [EMAIL PROTECTED], get ready for hundreds of email a day, and by the way, your problem with the Access feature missing in Base seems quite specific, please join and ask on [EMAIL PROTECTED]", and so on ;-)).
Anyway, just my thoughts,
And good thoughts they are! What's really bad about scenarios like this, which DO happen, is that the archives record them this way. Then when you try to "do the right thing" and google for answers to OOo questions, you end up spending much time running in circles, and maybe never finding your answer! This too presents a bad image for the quality of customer service provided by OpenOffice.org. Depending upon the urgency of the user who is looking for help, this too could make folks turn away from the product.
Diane
-- OOo1.1.4 and OOo1.9m79 on RH9 Linux http://www.mackmoon.com/OOoHelpOutline.html
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