On Sunday 24 July 2005 09:57, Ian Lynch wrote:
> On Sun, 2005-07-24 at 01:23 -0500, Peter Kupfer OOo wrote:
> > Ian Lynch wrote:
> > > BTW, I think you are wrong and he is right. Thoughtfulness and
> > > politeness cost very little, but then I am a bit old-fashioned like
> > > that.
> >
> > That is why the responses to the OP are so critical.
>
> But he is just suggesting a more efficient way of getting the same
> effect. Its surprising when we are constantly told there is a shortage
> of volunteer time that suggestions to improve efficiency end up getting
> flamed. The only logical explanation is that those doing the flaming
> simply don't understand the point. In my view the project needs to be
> more responsive to such suggestions or all the innovators will simply
> leave in frustration. There might well be some reason not to do what
> Marco suggests but I can't think of one and no-one is really responding
> to that issue, just arguing their particular aspect of it.
For almost all technical projects where the "target audience" is sophisticated
users, it is assumed that they know that they are interacting with a mailing
list and that they know the appropriate mechanisms and etiquette involved
with that communication.
However as can very easily be seen from many emails from unsubscribed
posters their grasp of PC technology many not be that good. Most have simple
questions and (I think) reasonably expect an answer. Most of the time they
actually get an answer which is of use to them. However many posters do not
know that the answers go to the mailing list only by default. So CC:ing them
is not unreasonable as it may guarantee a new user of OOo is happy and has
no outstanding problem which would prevent them from using OOo.
To me, the fact that unsubscribed users do not get emailed responses is a
problem/limitation with the CollabNet frameword used. So for those who are
wasting all of these poor electrons giving out about a reasonable workaround
for a technological problem, please open a bug report and tell us what the
issue number is. Then if you are lucky and/or CollabNet can be convinced (or
Sun convinced to pay it), a reasonable feature may solve this problem.
--
CPH : openoffice.org contributor
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