Guido Pinkernell wrote:
CC -> QA Mailing list. For your information at QA: Regularily people in
various mailing lists report bugs which can be confirmed but don't get filed
in Issuezilla, for various reasons.
Robert suggested volunteers for monitoring the mailing lists for this sort of
bug reports. I picked up this idea with suggesting that these mails could be
cc to QA, after confirming the bug.
What do you think?
Am Montag, 24. Oktober 2005 22:52 schrieb Robert Derman:
Guido Pinkernell wrote:
Am Montag, 24. Oktober 2005 18:56 schrieb Robert Derman:
Guido Pinkernell wrote:
Am Montag, 24. Oktober 2005 02:52 schrieb Paul:
Nope. You have to get a login using the www.openoffice.org site, you
can then lodge a bug report.
Which you can do - after you got your login - in Issuezilla:
http://qa.openoffice.org/issue_handling/pre_submission.html
Robert Derman replies: I have always felt that Issuezilla/Bugzilla sets
the bar far too high for many simple end users!
I feel that sometimes
it is unreasonable to expect that they will, or even can, fill in a
formal bug report. I think that we should have several
Moderators/Intermediarys who can communicate with and "translate" the
reports from simple end users into actual Issuezilla reports.
Having intermediaries is a good idea. Any ideas how this could be put into
practise?
All that I can think of at this point is to have a couple of volunteers
who monitor the Users and Discuss lists, are very comfortable with
Issuezilla, and who can either walk users through the process, or if
they are truely newbies, communicate with them, replicate their problem,
and file the official report. I am sure that as OOo, especially now
with OOo 2.0 becomes very popular more of our new users will be true
newbies whom we shouldn't expect to be able to use Zilla just yet.
Lets elaborate this idea:
* Who are these volunteers? Temporarily volunteering? It could be me as I am
pretty familiar with Issuezilla. However, I chose not to file Joe's reports
as I simply haven't got the time to confirm and check Issuezilla for
duplicates.
* QA-Members as volunteers? This is an idea. As it is their "job" to check the
bug reports in Issuezilla. Why not monitor the users mailing lists for bug
reports which don't make their way to Issuezilla.
* I can imagine what QAs would reply to this: Bugs that don't get reported in
Issuezilla won't have affected too many people, so these bugs don't seem to
be too important. Otherwise there would have been someone would have filed
them in Issuezilla.
* My suggestion: CC mails like Joe's - after confirmation - to the QA mailing
list and hope, that someone there finds the time to file the bug. If QA
agrees, of course.
Guido
Robert Derman replies: I just thought of something else. With at least
half of all the emails complaining of problems there soon comes a reply
where someone tells of hitting a button that will bring up a menu where
you can change a default or something that solves the problem. In other
words, most of the problems people have with OOo have already been
solved, or the features they want are already there.
When the users manual is ready, is it ready now? It should be
embedded in all downloads, and if possible made so that when a user
clicks the Help button, taking them to the user manual should be one of
the options presented.
