William Case wrote:

> But there obviously is some frustration; something non-intuitive to some
> new users.

If it was easy to define what is the non-intuitive part of OOo's
envelope functionality and how to solve that I would be glad to do it.

But my experience with envelopes is that basically using this function
is not hard to understand, but the problems start when you have to print
it. If you are lucky and your printer does what OOo thinks it should do
envelopes are an easy task.

> I could suggest some changes that would clarify but they would just be
> one more unsupported opinion.  I would suggest, for those who have taken
> on the responsibility for the Envelope printing wizard/dialogue that
> they survey the existing complaints and perhaps survey those people who
> have had problems and find out exactly where the problems lay --
> technical or comprehension.

What frustrates me is that each time I helped someone with envelopes and
asked him how we could change the function to make it easier, nobody was
able to give me a hint. So I don't have high hopes that this will be
different in case of those people who complained in issues, mails and
forum postings over the years.

Nevertheless I started to collect the relevant issues some time ago but
was disrupted by some more urgent tasks. As I also don't participate in
Web forums I would be very pleased if someone else could create a list
of complaints and problems (what was found irritating, how often, how
many votes and duplicates, which improvement suggestions etc.) so that
we could try to consolidate that into a single issue.

I tend to believe that the problem isn't the UI but the printing.

> I might add that I would think OOo's objective should not be to copy
> Microsoft Word but to be better than any other Office Suite that now
> exists.  That is, if there is a problem, lets fix it; not compare it. 

This would be my approach also though experience tells us that in case
you don't have a superior idea it's better not to be too different from
Word. Repelling former Word users without attracting others by superior
(not only different) design is a bad strategy. Or in a single sentence:
try to be better if you can, but don't try to be different "just because".

Ciao,
Mathias

-- 
Mathias Bauer (mba) - Project Lead OpenOffice.org Writer
OpenOffice.org Engineering at Sun: http://blogs.sun.com/GullFOSS
Please don't reply to "[EMAIL PROTECTED]".
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